Why PDC ?

PDC provides solutions that offer a high-tech yet human approach as customer service is of utmost importance to us. In the age of technology sometimes the day to day interaction between vendor and client gets lost. We go out of our way to maintain the “human” interaction as well as the technical interaction.

At PDC, our goal is best characterized by this statement one of our daily customers made “…I sometimes forget about you because I send the work out and it comes back, ‘done like magic’.” The value proposition offered at PDC encompasses:

Accuracy

PDC’s long standing presence has enabled it to master the services provided. Over the years PDC has developed high accuracy levels by deploying in-house quality control checks. PDC has carefully deployed operators/staff that are professionally trained and certified. Seasoned senior staff with years of experience ensures that high quality services are delivered on time, every time.

Timely delivery

To deliver powerful and functional solutions with speed, accuracy and efficiency PDC has invested in building a robust infrastructure. Equipped with 2 facilities, operational on holidays and work hours ranging from 7 AM to 12 AM, we are able to structure our staffing and work flow to accommodate our client’s turnaround requirements.

Prompt customer service

Along with world class processes and tools, disciplined and rigorous application of methodology PDC transforms process quality. PDC has developed business process outsourcing service delivery models that leverages people, process and technology expertise to exceed customer expectations and consistently deliver superior value. The senior staff and operators at PDC are thoroughly trained on specific processes meeting the needs of its clients.

Security

The security at PDC covers the following aspects:

1. Document security: All documents received are batched and logged so that they are tracked throughout their stay at PDC. Documents are secured in locked areas when not being processed.

2. On-site scanning: In cases where document security is crucial and volumes are high PDC offers on-site services by operating from our client’s office.

3. Data security: PDC enforces a stringent network and computer security policy ensuring that all client data is protected.

4. Confidentiality: All employees of PDC are required to sign a confidentiality agreement acknowledging the confidential nature of the documents or images they are processing and accepting accountability of keeping the information confidential.